Planet Fitness

This facility takes forever to fix equipment. Currently there are only 3 stair master machines. One of them is not working for a long time. They need to fix these machines or get new ones. ————————————————————————— 12-16-2023 It has been more than a month. This machine still not fixed or replaced. Don’t waste your money on this gym.

This place is essentially just a big petri dish of nasty. I don’t even have that high of standards, but the level of cleanliness here is just not okay. Even as soon as they open in the morning, the place is obviously not being sanitized or even cleaned every day. How are the counters filthy, toilet seats with pee sprinkles, dust and who knows what on floors/ all over equipment as soon as the doors open in the morning? Is there no cleaning crew? Is the gym just closed down at night without any cleaning being done, then re-opened the next day? It would appear as though no one actually cleans or sanitizes the bathrooms or equipment. Saw manager walking around with a broom and a dustpan once…. gonna need a bit more effort my guy. I recommend full hazmat team at this point.

Sweet PF location up on the 2nd floor (elevator or stairs) with cool panoramic view of Fairfax, VA! ☀️ Clean, well-setup, nicely appointed with multiple rows of newer cardio machines (my treadmill had excellent “bounce”) and a sundry of expansive weight/stretching areas throughout. Men’s locker room also very clean with nothing “out of order”. (It could use a scale, however, as available in most PF’s.) Sanitizer kiosks found in various areas of the gym floor, all holding plenty of paper towels and spray to wipe down after using the equipment. Best part? Plenty of easy parking, and not busy at all! — Plus, the music 🎶 rocked big time! — A truly amazing 🤩 workout!!! 💥 🏋🏻‍♂️ See y’all soon! 🤠

I just want to say, the customer service at this branch is normally excellent, especially Jordan the head manager in the mornings, but our final experience at this branch leaves a bad taste and sours the time spent here. I was waiting for an email containing a confirmation for cancellation and which did not come, and the front desk reps refused to send another email claiming it would arrive, but it did not. Until this point, I figured it was just a system issue, but was confused why they refused to simply send the email again. I finally left because they promised it would come within 24 hours, and to call back if it did not arrive. After 2 days, I called the Fairfax branch and after asking for the email confirmation to be sent again, the female rep was not only unapologetic, her behavior after the call ended was disgraceful, unprofessional, and rude. She proceeded to email me the form that I had requested not once, not twice, but a total of 12 TIMES in the span of 1 minute, just to be spiteful. Please teach your employees that this behavior hurts the branch and the entire brand. Unacceptable.